Cancellation & Rescheduling Policy
When an appointment is scheduled, that time is reserved exclusively for you. We ask that you provide adequate notice if you need to cancel or reschedule, so we can offer the time to another patient who may be waiting for care.
We require at least 48 business hours' notice for all cancellations and rescheduling requests. Business hours are Monday to Tuesday, 9:00am–5:00pm, and exclude weekends and public holidays.
How to Cancel or Reschedule
Please contact us by phone or email during business hours. To avoid a cancellation fee, your notification must be received at least 48 business hours before your scheduled appointment time.
Any cancellation received after 5:00pm on a business day will be treated as having been made on the following business day.
Cancellation Fees
A cancellation fee applies when insufficient notice is provided, or when an appointment is missed without prior notification.
Example: For a 2:00pm Monday appointment, you must cancel by 2:00pm the previous Thursday.
| Situation | Fee |
|---|---|
| Less than 48 hours' notice (business days only) | $50 administration fee |
| Less than 24 hours' notice (business days only) or no-show | Full consultation fee |
Cancellation fees are not claimable through Medicare or private health insurance.
Repeated Late Cancellations & Non-Attendance
Patients who repeatedly cancel with insufficient notice or fail to attend without notification may be unable to schedule future appointments at our practice. In such cases, your referring GP will be notified and we will provide recommendations for alternative care.
Please contact your GP promptly to ensure continuity of your care.
We appreciate your understanding in helping us maintain fair access to care for all patients. This policy ensures that appointment times are available for those who are ready to engage in treatment.
Need to Cancel or Reschedule?
Please contact us as early as possible. We will do our best to accommodate your needs.